is talulah.cooper one designer?
we carry a multitude of designers of all different aesthetics and price points. we're always on the lookout for new designers to carry- click here to suggest a name.
stay tuned, our talulah.cooper line is still being refined, but will launch within the next year or so.
what metals do you carry?
talulah.cooper deals strictly with jeweler's using only sterling silver and gold. while we appreciate recycled metals, we do not carry lines that use them.
disclaimer** currently we have two designers who fabricate certain pieces of their collections in brass, this is an atheistic choice made by both designers. at this time we are choosing not to carry other designers working in anything other than sterling silver and gold.
what's gold vermeil?
pronounced "vermay", gold vermeil is sterling silver that has been gold plated. our vermeil pieces are either 22k or 24k gold.
how do i figure out my ring size?
it's our recommendation you have your finger sized by a local jeweler. while we are responsible for sending the ring size you order, we are not responsible for determining your ring size. if you live in the area you can stop by and we will do our best to help you!
do you accept returns?
all sales are final and non-refundable. if a question should arise contact us at guestservice@talulahcooper.com.
do you accept phone orders?
we do accept phone orders. (all cards are accepted).
how do i know if something online is in stock?
we do our best to ensure items shown online are in stock, that said on occasion if we do sell out before showing an item as out of stock online we will contact you with details about your order as soon as possible.
how long do i have to cancel an online order?
if you need to cancel an order you have 24 hours from when you placed that order to cancel. after 24 hours your order is non-refundable.
do you require a signature on delivery?
just as all shipments are insured, we always require a signature to provide peace of mind on both ends.
what are shipping costs?
shipping is free when bought in store. both in-store and online orders are shipped within 3-5 business days of placing the order, for a flat rate of $13.00 US dollars. shipping outside the country costs will vary; contact us at guestservice@talulahcooper.com for questions.
is priority shipping available?
all purchases over $400.00 are priority shipped for our standard shipping rate of $13.00. however if you would like to expedite your order, you may do so for an additional fee of $20.00.
